Refund policy

Commitment to Quality and Service

At Saaj, we are dedicated to ensuring smooth transactions and delivering products of the highest quality.

Refund Policy

Please note that we do not provide refunds under any circumstances.

Exchange Policy

We offer exchanges within 48 hours of delivery under the following conditions:

  • The wrong product was delivered (the item does not match the one in the order confirmation).
  • The product has a genuine quality or manufacturing defect.
  • The size ordered is unsatisfactory.

In these cases, we are happy to re-fulfill your order with a new item once.

If the product you received is extremely unsatisfactory, we will issue a store credit equivalent to the value of the exchanged item, which is valid for 3 months.

Exclusions

Our exchange policy is not valid on clearance sale orders/items. Our exchange policy for size/defects isn’t applicable more than once.

How to Request an Exchange or Report Damage?

To exchange a product or report damage in transit, please contact our Customer Care within 48 hours of delivery:

  • By email: order@labelsaaj.co with your order number, date of transaction, delivery address, and an image of the wrongfully delivered, defective item, or size exchange.
  • Check the products carefully upon delivery and mention any tampering, missing items, or damages on the delivery receipt presented by the courier partner.

If your order is eligible for exchange:

  • If the item received does not match your order in terms of size or fabric print, we will cover the exchange shipping cost.
  • If that’s not the case, the courier charges for sending the product back to us and for the new shipment will be borne by you.
  • If you are unable to courier it, we can arrange pickup at an additional cost.
  • Once received, we will dispatch the new size. The new shipping cost will be borne by you.

Note: If the return package does not include proper order details and original packaging with an invoice, Saaj will not be liable to fulfil the order.

Important Exchange & Return Guidelines

Given the nature of our products, we reserve the sole discretion to provide the resolution we deem fit.

  • No refunds will be given if the customer has provided a wrong or incomplete shipping address.
  • No cancellation or refund is applicable if the customer places an order incorrectly. Orders can only be modified within 24 hours.

Disclaimer: All policies are subject to change without prior notice. In case of any conflict, the Terms & Conditions Policy will prevail.